We offer free shipping on all orders within Australia regardless of size, value or quantity.
Delivery may take up to 4 working days, however, most orders are received within 2 working days.
We also offer an express shipping service for an additional fee of $5.50 per order.
All orders placed before 10am will be sent out the same day. Any orders placed after 10am will be sent out the following day.
All orders are shipped using Australia Post and can be traced using the online tracking service at http://auspost.com.au/track/.
Shipping to New Zealand is now free of charge, all other international destinations for at a flat rate of $30.
Delivery takes between 3 and 10 working days and orders are sent via Australia Post Registered International.
Unfortunately due to a number of fraudulent orders, Dr Denim Online reserves the right to request identification material from international orders, or where a credit card origin is not that of the destination country. This may include a scan of your Drivers Licence, Passport and the Credit Card used for the transaction, we appreciate your co-operation.
Returns and exchanges for online orders will be gladly accepted where the product has not been worn, altered, washed and has all original tags attached.
All returns must be received within 14 days of placing your order. Returns and exchanges may be posted back at the customer’s expense or returned in person to our office.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition will be sent back at the customer’s expense or may be picked up from our office.
Please be aware that we do not accept returns or exchanges on sale items or any item sold at a reduced priced unless the product is found to be faulty.
NOTE: We do not refund the shipping cost for refunds or exchanges.
To return an order, simply fill in the returns form included with your shipment and send the item/s back to our office. After the items have been quality checked and found to be in satisfactory condition, we will process the refund to the card used for payment. The funds will usually appear on your statement after 3-4 days.
Any product that arrives with a fault must be returned within 7 days of receipt of your order. Faulty goods will be assessed and dealt with as per the manufacturer’s warranty.
If you have any questions about returns or faulty items please feel free to contact us.