We want you to be completely satisfied with your online purchase, so we offer 30 day returns from the delivery date.
If you change your mind for any reason, you are welcome to return it back to us within 30 days of receiving it. We offer refunds and store credits as a form of exchange subject to the following conditions:
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.
Full-priced items are eligible for a full refund, unless purchased with Afterpay or Zip;
Afterpay & Zip
Orders placed with Afterpay OR Zip are only eligible for a store credit;
There are no return shipping costs for items deemed faulty. Faulty items may be returned for refund/ store credit or swap for a replacement. Please email a photo of the fault for assessment to our online team at email@example.com.
Full-priced items are eligible for refund / store credit. Please note, orders placed with Afterpay or Zip are only eligible for a store credit or exchange;
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit upon return. Orders placed with a promo code that discounts the order (excluding our Welcome % Offers) are only eligible for a store credit.
Store Credits are provided by Dr. Denim for returns in which the order contains/used Afterpay/Zip Pay, sale items and promotional events or by customer request. Store credits have no end date and are issued once the item is recieved back to us. They are issued in the format of a discount code to be used at checkout for your future order. In all return cases, you must comply with the returns policy and conditions.
Make A Return
Ensure your return meets the conditions of our policy. Read our Return Policy above.
Login to the Returns Portal and follow the steps to completion.
Our team will approve your return request - an email will be sent to you with returns address.
Send your return back to us. Our post satchels are compostable and can be reused for your return. Add Dr. Denim's returns address to the bag and reseal.
Item/s must be returned within 30 days of delivery.
Item must be unworn with original tags attached.
Items must be returned in their original packaging.