We accept returns within 30 days of placing your order, provided items meet our return conditions.

Full-Price Purchases

• Eligible for a refund, exchange or store credit for change of mind.
• Items must be unworn, unwashed, in their original condition and with all tags attached.

Sale & Promotional Purchases

• Eligible for exchange or store credit only for change of mind, unless otherwise stated in the applicable promotional terms.
• Refunds are not available for change of mind.
• Items marked Final Sale cannot be returned or exchanged for change of mind.

Black Friday Sale 2026

Specific return conditions apply to purchases made during our Black Friday Sale. Please refer to the Black Friday Sale 2026 section below for full details.

All returns are subject to our standard return conditions. Nothing in this policy excludes or limits your rights under Australian Consumer Law (ACL).

The following return conditions apply to purchases made during our Black Friday Sale, commencing 5 November 2026.

• Items purchased during the Black Friday Sale are eligible for exchange or store credit only for change of mind, unless marked Final Sale.
• Items marked Final Sale, including 70% off styles, cannot be returned or exchanged for change of mind.
• Final Sale items are identified by a Final Sale badge on eligible products.
• Refunds are not available for change of mind on sale purchases.
• Returns must be requested within 30 days of placing your order.
• Returned items must be unworn, unwashed, in their original condition and with all tags attached.
• Exchanges are subject to stock availability. If your requested item is unavailable, store credit will be issued.
• Store credits issued for approved change of mind returns are valid for 3 months from the date of issue, subject to our Store Credit terms.
• These conditions apply to eligible purchases made during the promotion, even after the sale has ended.

All returns are subject to our standard Returns Policy. Nothing in these terms excludes or limits your rights under Australian Consumer Law (ACL), including remedies for faulty products.

Eligibility:

• Full-price purchases that meet our standard return conditions are eligible for a refund for change of mind.
• Returns must be requested within 30 days of placing your order.
• Items must be unworn, unwashed, in their original condition and with all tags attached.

Exclusions for change of mind:

• Sale and promotional purchases, unless otherwise stated in the applicable promotional terms.
• Items marked Final Sale.
• Original shipping costs are non-refundable for change of mind returns.

These exclusions do not affect your rights under Australian Consumer Law (ACL).

• Eligible full-price and sale purchases may be returned for exchange, subject to our Returns Policy and any applicable promotional terms.
• Exchanges are processed once we receive your returned item in its original condition.
• We are unable to reserve inventory. If your requested item is unavailable when your return is processed, store credit will be issued.

Exclusions:

• Items marked Final Sale are not eligible for change of mind exchanges.

Your rights under Australian Consumer Law remain unaffected.

• Store credits for approved change of mind returns are issued electronically in the form of a gift card for use at drdenim.com.au.
• Return-issued store credits are valid for 3 months from the date of issue.
• The issue date and expiry date will be provided when your store credit is issued.
• Store credits can be used across multiple transactions until the balance is exhausted or the credit expires.
• Store credits cannot be topped up or reloaded and do not require activation.
• Store credits cannot be redeemed for cash. No fees apply to their issue, maintenance or redemption.
• Once store credit has been issued for a change of mind return, it cannot be converted to a refund.

• Items marked Final Sale cannot be returned or exchanged for change of mind.
• Final Sale items are identified by a Final Sale badge on eligible products.
• Final Sale conditions apply regardless of the discount amount, unless otherwise stated in the applicable promotional terms.

This does not affect your rights under Australian Consumer Law, including remedies for faulty products.

• Items purchased at a reduced price from their original RRP, including purchases made using promotional or stacked discounts, are considered sale items.
• Eligible sale and promotional purchases may be returned for exchange or store credit for change of mind, unless otherwise stated in the applicable promotional terms.
• Refunds are not available for change of mind on sale purchases.
• Items marked Final Sale cannot be returned or exchanged for change of mind.
• Return conditions may vary between promotions and are determined by the terms communicated at the time of purchase.

Please refer to the relevant promotional terms for any additional conditions.

Your rights under Australian Consumer Law remain unaffected.

• In the unlikely event you receive a faulty item - firstly, we're sorry! 
• To ensure our team can assist you promptly, please lodge your return via our returns portal. You will be prompted to describe the fault and upload photos.
• Once we have assessed we will be in contact to provide either a replacement, repair or refund.
• Note our size charts are intended as a guide. Slight differences within allowable tolerance are normal. Any variance will be assessed by our team.

Your rights under Australian Consumer Law remain unaffected.

Checkout+ is available at cart for Australian orders for AUD $4.39, this provides you free return shipping + package protection:

• Return your items for free + in the event your package is lost, stolen, or damaged, we've got you covered. Please note all returns are still subject to our Returns Policy.
  
• If you didn't add checkout+ you will need to purchase a label through our return portal - carrier rates vary
  
• NZ customers will need to submit their return via the portal but will need to arrange their own shipping. We highly recommend sending your parcel with tracking
  

Lodge a return via our portal HERE

• We endeavour to process your return within 7 business days of receiving back into our warehouse
• Please be advised during high volume periods there may be a delay