Checkout+ is available at cart for Australian orders for AUD $5.39, this provides you free return shipping + package protection

• Return or exchange your items for free + in the event your package is lost, stolen, or damaged, we've got you covered
  
• If you didn't add checkout+ you will need to purchase a label through our return portal- carrier rates vary
  
• NZ customers will need to submit their return via the portal but will need to arrange their own shipping. We highly recommend sending your parcel with tracking

Eligibility:

• All orders that comply with our return policy, with the below exclusions:

Exclusions:

• Items marked as final sale.
• Purchases made during additional promotions or offers (e.g., stacked discounts) are considered final sale and cannot be returned, subject to your rights under ACL.
• Shipping costs are non-refundable.

Exchanges:

• Exchanges are processed after we receive your returned item in its original condition.
• Please note we are unable to reserve inventory. If the requested item is unavailable once your return is received we will issue a store credit or refund.

• Store credits are now issued in the form of a gift card for future use on drdenim.com.au
• Store credits have a three year expiry from date of issue.
• Once a store credit has been issued it is final and cannot be changed to a refund.
  
  We kindly ask customers to choose their preferred return option carefully at the time of submission.

• Items marked as “final sale” cannot be returned, subject to your rights under Australian Consumer Law (ACL).

• Sale purchases made during additional promotions or offers (e.g., stacked discounts) are considered final sale and cannot be returned, subject to your rights under ACL.

• In the unlikely event you receive a faulty item - firstly, we're sorry!
• To ensure our team can assist you promptly, please lodge your return via our returns portal. You will be prompted to describe the fault and upload photos.
• Once we have assessed we will be in contact to provide either a replacement, repair or refund.

Lodge a return via our portal HERE

• We endeavour to process your return within 7 business days of receiving back into our warehouse
• Please be advised during high volume periods there may be a delay