Afterpay offers a convenient ‘shop now, pay later’ payment method, allowing a purchase to be paid for in four equal instalments, due each fortnight, interest free.
All Afterpay purchases can be returned for exchange or refund in line with our Returns policy. All returns must be made within 14 days of the original purchase date (first Afterpay instalment). When a customer returns an item, the system automatically notifies Afterpay and all future payments for that order cancelled. If the customer has already made one or more payments and an amount is owing to them, that amount will be refunded to the credit/debit card they used to place the order. Once notified, Afterpay processes the refund immediately and will send the customer an email to confirm that the refund has been applied. The bank may take 48 hours or longer to refund any money to their card.
Afterpay is a free product. Afterpay will never charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time. Late fees are $10 if a payment is overdue, with a further $7 applied if it is overdue for more than 1 week, totalling a maximum of $17 per overdue payment.
Afterpay understands how important security is so they ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data. This is the highest level of security in the payment industry.
Afterpay's customer services can be contacted via email at firstname.lastname@example.org or by phone on 1300 100 729.
These services operate 24 hours a day, 7 days a week.