About Afterpay

Afterpay offers a convenient ‘shop now, pay later’ payment method, allowing a purchase to be paid for in four equal instalments, due each fortnight, interest free.

To be eligible for Afterpay, you must:
  • Live in Australia
  • Be at least 18 years old
  • Have a valid and verifiable email address and mobile phone number
  • Use an Australian credit card to make the purchase
Returns with afterpay

All Afterpay purchases can be returned for exchange or refund in line with our Returns policy. All returns must be made within 14 days of the original purchase date (first Afterpay instalment). When a customer returns an item, the system automatically notifies Afterpay and all future payments for that order cancelled. If the customer has already made one or more payments and an amount is owing to them, that amount will be refunded to the credit/debit card they used to place the order. Once notified, Afterpay processes the refund immediately and will send the customer an email to confirm that the refund has been applied. The bank may take 48 hours or longer to refund any money to their card.

Late Fees

Afterpay is a free product. Afterpay will never charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time. Late fees are $10 if a payment is overdue, with a further $7 applied if it is overdue for more than 1 week, totalling a maximum of $17 per overdue payment.

Security

Afterpay understands how important security is so they ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data. This is the highest level of security in the payment industry.

Contact

Afterpay's customer services can be contacted via email at info@afterpay.com.au or by phone on 1300 100 729.
These services operate 24 hours a day, 7 days a week.

Scheduled Payments
Afterpay will automatically take payment from your Visa or MasterCard on the due date. They currently accept MasterCard and Visa credit and debit cards issued in Australia from any bank. The scheduled payment dates can be seen in the confirmation email sent to your valid email address after you order was approved, or by logging in to your Afterpay account at afterpayit.com.au. To avoid late fees, simply ensure sufficient funds are available on your credit or debit card to ensure the payment is made successfully.

Read more on their terms and conditions here.