Our customers are important to us. And, with that in mind, we will always strive to maintain impeccable levels of service. In order to do so, we have set out clear terms of use for this website that outline what we can and cannot do for our customers. If you have any questions, please feel free to contact us.
Disclaimer
The website www.drdenim.com.au (the Site) is owned and operated by Some Agency Pty Ltd - Australian Business Number 77 145 314 905. The following sets out the terms and conditions that govern use of the Site.
Use of the Site constitutes agreement with these terms and conditions. Some Agency Pty Ltd may, in its absolute discretion, modify or amend these terms and conditions from time to time and those modifications will become binding once displayed on the Site.
Liability
Some Agency Pty Ltd is not liable for any loss or damages caused through the use of the Site and/or its affiliates.
By continuing to use the Site, you acknowledge and agree that the firm is not responsible or liable for:
- Any content, including without limitation, any infringing, obscene, indecent, threatening, offensive, defamatory, tortuous, or illegal content; or
- Any third party conduct, transmissions or data, to the maximum extent permitted by applicable law; or
- Any viruses or other disabling features that affect your access to or use of the website.
Registration
In order to purchase items on the Site you will need to register an account. Some Agency Pty Ltd may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects.
Content of the Site
Some Agency Pty Ltd will attempt to keep the content of the Site up to date at all times. However, Some Agency Pty Ltd does not guarantee the accuracy or currency of the content. Items promoted on the Site are subject to availability and may change from time to time. By using the Site, you acknowledge that the colours of the items that are delivered to you may vary slightly from the colours displayed on the Site by your computer monitor.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Some Agency Pty Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Some Agency Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Some Agency Pty Ltd shall immediately issue a credit to your credit card account in the amount of the charge.
Pricing
Unless otherwise stated, all prices displayed on the Site are inclusive of taxes and are shown in Australian dollars. The prices displayed on the Site may change at any time.
Orders
An order placed by you on the Site for an item is only an offer by you to purchase an item for the price as displayed on the Site. Some Agency Pty Ltd reserves the right to accept or reject your offer for any reason whatever. Your contract with Some Agency Pty Ltd will only come into existence when Some Agency Pty Ltd advises you by email that it has accepted your order and confirmed receipt of your payment.
If an item you have ordered is temporarily out of stock, you will be contacted by email and informed of the expected delivery date. If an item you have ordered is sold out or has been discontinued after you have placed your order, you will be contacted by email and informed.
Order Cancellations and Amendments
Some Agency Pty Ltd does not guarantee that it will be able to make any changes, additions or cancellations to an order after it has accepted your order and it has confirmed receipt of your payment by email. However if an order has not been processed for delivery, changes, additions or cancellations may still be possible. Some Agency Pty Ltd will confirm that a request for a change, addition or cancellation has been met by sending you an email.
Payment
The Site currently accepts payment by credit card, Zip Pay, Afterpay and Paypal. Payments will be processed through Shopify Payments, a secured payment gateway.
Delivery
Orders are only delivered to your nominated address between Monday to Friday during business hours. All orders will be sent to the mailing address you provide to Some Agency Pty Ltd when you place an order through the Site. All orders for are sent with Australia Post. Delivery within Australia generally takes 1-3 days after processing and delivery outside of Australia generally takes 4-10 days after processing.
Some Agency Pty Ltd will not be held accountable for late deliveries or loss or damage relating to deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. Some Agency Pty Ltd will not be held responsible for incorrect delivery addresses entered into the Site.
Acceptance of Goods
All items are quality checked before shipping. The customer is responsible for inspecting the goods and notifying Some Agency Pty Ltd of any faults within 5 working days of receiving the goods.
Warranties
All warranties offered are those of the manufacturer and not Some Agency Pty Ltd.
Faulty Goods
Any product that arrives with a fault must be returned within 7 days of receipt of your order. Faulty goods will be assessed and dealt with as per the manufacturer’s warranty.
Returns and Exchanges
Returns and exchanges for online orders will only be accepted where the product has not been worn, altered, washed and has all original tags attached.
All returns must be received within 30 days of receipt of your order. Returns and exchanges may be posted back at the customer’s expense or returned in person to our office or one of our affiliated stores.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition can be sent back at the customer’s expense or may be picked up from our offices.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.
Sale Offers & Promotions
Please be aware that some exclusions may apply to certain sales and promotions. Offers cannot be combined with other promotions, already discounted items, gift cards, shipping fees and taxes. Sales and discount codes cannot be applied retrospectively to previous purchases. Please see promotion Terms & Conditions page for more details.
Sign Up Offer
15% OFF - First Order*
Offer valid for 30days from the time you receive your email. Use code at checkout. Minimum spend $150. Cannot be used in conjunction with any other offer or promotion. One use only.
Copyright Notice
Unless otherwise specified, all materials appearing on the Site, including the text, site design, logos, graphics, icons, images, as well as the selection, assembly and arrangement thereof are the sole property of Some Agency Pty Ltd. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Some Agency Pty Ltd's prior written permission.
