Website Terms & Conditions

General

The website [www.drdenim.com.au] (the “Site”) is owned and operated by Lufema Pty Ltd (ABN 96 600 715 679) (“we”, “us” or “our”).

These Terms & Conditions govern your use of the Site. By using the Site, you agree to be bound by these Terms & Conditions.

We may update these Terms & Conditions from time to time. Any changes will apply to future use of the Site and future orders placed after the updated Terms & Conditions are published. Changes will not affect any order or agreement already accepted by us.

Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law where those rights cannot lawfully be excluded, restricted or modified.

Liability

To the extent permitted by law, we are not responsible for any loss or damage arising from your use of the Site, including any loss or damage resulting from interruptions to the Site, technical issues, viruses or other disabling features.

We do not accept responsibility for content or conduct of third parties that may be accessible through or in connection with the Site, to the extent permitted by law.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability that cannot lawfully be excluded, restricted or modified under applicable law, including the ACL.

Content of the Site

We endeavour to ensure that information on the Site is accurate and up to date. Product availability, descriptions, colours, specifications and other product information may change from time to time.

We take reasonable care to ensure that product information displayed on the Site is accurate at the time it is published. However, minor errors or omissions may occasionally occur.

Colours displayed on the Site may vary depending on your device, monitor or screen settings. As a result, the colour of a product received may differ slightly from the colour displayed on the Site.

Pricing & Product Information

All prices displayed on the Site are in Australian dollars and, unless otherwise stated, include applicable taxes.

Prices and product information may change from time to time.

While we take care to ensure that product descriptions and prices are accurate, errors may occasionally occur, including typographical, pricing or product-information errors.

Where an order has been placed for a product that has been listed with an obvious or genuine error in price or product information, we may contact you to discuss the error and may cancel the order where permitted by law.

If your order is cancelled after payment has been received, any amount paid for the cancelled order will be refunded using the original payment method, subject to applicable law.

Orders

An order placed through the Site constitutes an offer by you to purchase the relevant product at the price displayed at the time the order is placed.

We reserve the right to accept or decline an order, subject to applicable law.

A contract for the purchase of a product will be formed when we confirm acceptance of your order by email.

If a product becomes unavailable after you have placed an order, we will contact you and advise you of the available options. If we are unable to fulfil your order, we will cancel the affected item or order and refund any amount paid for that item or order.

Order Cancellations & Amendments

Once an order has been accepted and payment confirmed, we cannot guarantee that changes, additions or cancellations can be made.

Payment

The Site accepts payment methods displayed at checkout, which may include credit and debit cards, Afterpay and PayPal.

Payments are processed through our third-party payment providers and Shopify Payments. Payment processing is subject to the relevant provider's terms and conditions.

Delivery

Orders are delivered to the address provided at checkout.

Orders are generally dispatched using Australia Post or another delivery provider selected by us.

Delivery timeframes displayed on the Site are estimates only and may vary depending on the destination, order processing times, carrier delays and other circumstances outside our reasonable control.

You are responsible for ensuring that the delivery address provided at checkout is accurate and complete.

Where an incorrect or incomplete address has been provided, this may result in delivery delays or additional delivery costs.

Nothing in these Terms & Conditions limits any rights or remedies you may have under the ACL in relation to products that are not delivered or are otherwise not supplied as required by law.

Returns & Exchanges

Our Returns & Exchanges Policy sets out the terms and conditions that apply to change-of-mind returns, exchanges, refunds, store credit and promotional returns.

Our Returns & Exchanges Policy does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.

Product Faults & Consumer Guarantees

Our products are covered by consumer guarantees under the Australian Consumer Law.

If you believe a product is faulty or does not meet a consumer guarantee, please contact us through so that we can assess the issue and provide any remedy required under the ACL.

Any manufacturer's warranty that may apply to a product is additional to, and does not replace, your rights under the Australian Consumer Law.

Site Availability

We do not guarantee that the Site will be available at all times or that access will be uninterrupted or error-free.

We may suspend, withdraw or restrict access to the Site where reasonably necessary, including for maintenance, updates, security or technical reasons.

Copyright

Unless otherwise specified, all content appearing on the Site, including text, site design, logos, graphics, icons, images, photographs and the selection, assembly and arrangement of such content, is owned by or licensed to us.

You may use content from the Site only for the purpose of browsing, shopping on the Site or placing an order.

You must not copy, reproduce, modify, republish, upload, post, transmit or distribute material from the Site without our prior written permission, except where permitted by law.

Third-Party Websites & Services

The Site may contain links to third-party websites or use third-party services. These websites and services are operated independently of us.

We are not responsible for the content, availability, privacy practices or terms of third-party websites or services.

Your use of third-party websites and services is subject to their own terms and conditions.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Applicable Law

These Terms & Conditions are governed by the laws of Australia and, where applicable, the laws of New South Wales.

Nothing in these Terms & Conditions limits any rights or remedies available to you under applicable Australian law, including the Australian Consumer Law.