COVID-19 UPDATE
We are shipping orders as usual, with our warehouse team working Monday - Thursday while adhering to social distancing regulations.
Australia Post have informed us that they are experiencing major delays with both domestic and international shipping as a result of the COVID-19 pandemic.
Please contact us via Email, Instagram or Facebook if you have any questions regarding the above or your order.
Shipping Within Australia
We offer free shipping on all orders over $80 within Australia. All orders under $80 will be charged a flat rate of $5.50.
Delivery may take up to 4 working days, however, most orders are received within 2 working days.
We also offer an express shipping service for an additional fee of $9.99 per order.
All orders placed before 9am will be sent out the same business day. Any orders placed after 9am will be sent out the following business day.
All orders are shipped using Australia Post and can be traced using the online tracking service at http://auspost.com.au/track/.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
Shipping Outside Australia
Sending orders over $80 to New Zealand is free, all other international destinations for at a flat rate of $30.
Delivery takes between 10 and 12 working days and orders are sent via Australia Post.
Please Note:
Unfortunately due to a number of fraudulent orders, Dr Denim Online reserves the right to request identification material from international orders, or where a credit card origin is not that of the destination country. This may include a scan of your Drivers Licence, Passport and the Credit Card used for the transaction, we appreciate your co-operation.
Returns
Returns and exchanges for online orders will be gladly accepted where the product has not been worn, altered, washed and has all original tags attached.
All returns must be received within 14 days of placing your order. Returns and exchanges may be posted back at the customer’s expense or returned in person to our office.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition will be sent back at the customer’s expense or may be picked up from our office.
Please be aware that we do not accept returns or exchanges on sale items or any item sold at a reduced priced unless the product is found to be faulty.
NOTE: We do not refund the shipping cost for refunds or exchanges.
Please be aware that some exclusions may apply to certain sales and promotions.
Offers cannot be combined with other promotions, already discounted items, gift cards, shipping fees and taxes. Sales and discount codes cannot be applied retrospectively to previous purchases.
How To Return An Order
To return an order, please contact our online team to request an Authorisation Number. Upon receipt of your authorisation, fill in the returns form with the necessary information and send the item/s back to our office. After the items have been quality checked and found to be in satisfactory condition, we will process the refund to the card used for payment. The funds will usually appear on your statement after 3-4 days.
Faulty Items
Any product purchased from drdenim.com.au that arrives with a fault must be returned within 7 days of receipt of your order. Faulty goods will be assessed and dealt with as per the manufacturer’s warranty.
If you have any questions about returns or faulty items please feel free to contact us.
